Informa’s Clients say Goodbye to Formidable Redaction Challenges

“Probably the biggest challenge we hear from our clients in completing Data and Subject Access Requests is around the whole redaction process. Fulfilling this process whilst still meeting the response deadlines is consistently challenging for the DPO’s (Data Protection Officer)”, Tom Gilsenan, Owner/Director @ Informa. 

‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person - (Article 4(1))  

With Informa and ZyLAB ONE, our clients quickly and easily minimise the risks of inadvertently disclosing privileged information by establishing rules for redaction and applying them to all data sets at the same time.

Informa’s clients love these features about ZyLAB-ONE’s powerful redaction functions: 

  • The ability to perform entity extractions for auto-redaction and apply the rule across all data sets 

  • The ability to apply redaction reasons for each. 

  • The ability to manage exemption rules for documents to be withheld. 

  • The ability to publish & deliver securely in PDF format.   

‘Many public and private organisations want to respond to requests more efficiently but are simply overwhelmed and undermanned’. 

Informa’s clients experience up to 70% timesaving on their redactions process when compared to a manual software redaction process.  

Starting with collection, Informa’s clients keep all collection, processing, review and production procedures under their own roof. A full audit trail tracking all actions determining privilege and exemptions offers a clear window into the efforts and decisions made to thoroughly respond to requests. 

It’s like adding a hyper-organised employee to your team when Informa team members set up the ZYLAB-ONE platform for our clients. Clients are catered to throughout the entire customisation process, including training with documentation. 

The majority of Informa’s clients in Ireland and UK start using ZYLAB ONE with annual subscriptions starting from €5500.   


Start the journey now to a more efficient future 

Informa’s clients respond successfully and efficiently to D/SARs requests on an ongoing basis. They find the system interface completely intuitive and jump right into using it.  

DPO’s imagine - 30 minutes to lay the foundation that equips your department with the resources to quickly and accurately meet the public’s ever-increasing demands for information. By partnering with Informa and ZYLAB ONE you can look forward to the next years as your best years. 

To avail of a presentation or consult further with Tom or one of the team at Informa. Call (01) 8341220 or email


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